Privacy Policy
Last updated: November 2025
Company Name: The Floating Assistant (trading as Plain Sailing Tech Training)
ICO Registration Number: ZB624380
Website: https://plainsailingtechtraining.co.uk
Email: [email protected]
1. About This Policy
At Plain Sailing Tech Training, we respect your privacy and are committed to protecting your personal data. This policy explains what information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. The Information We Collect
When you interact with us - for example, by signing up for updates, creating an account, or using our services we may collect the following information:
Your name
Your phone number
Your email address
Account login details (if you create an account)
Technical data such as your IP address or browser type (via cookies see our Cookie Policy for details)
We do not currently collect or store payment information directly. Payments will be handled securely by Stripe, our future payment processor.
3. How We Use Your Information
We use your information to:
Provide our services and manage your account
Communicate with you about your account or training
Send marketing emails (if you’ve chosen to receive them)
Improve our website and user experience
Comply with legal and regulatory obligations
4. Legal Bases for Processing
We only process your personal data when we have a legal reason to do so. These include:
Contract: To provide services you’ve signed up for
Consent: When you’ve opted in to receive marketing communications
Legal obligation: To meet any applicable laws or regulations
Legitimate interests: To improve our services and website
5. Who We Share Your Data With
Your personal data is stored securely within our HighLevel account, which we use for customer management and communications.
In the future, if you make a payment, your details will also be processed securely by Stripe (our payment processor). Stripe acts as a separate data controller for payment information and complies with UK GDPR.
We do not sell or rent your data to anyone else.
6. International Data Transfers
HighLevel’s main servers are located in the United States. This means your personal data may be transferred outside the UK.
When this happens, we ensure appropriate safeguards are in place - such as Standard Contractual Clauses (SCCs) to protect your information under UK GDPR standards.
7. How Long We Keep Your Data
We keep your information for 12 months after your last login or interaction. After this time, your personal data will be securely deleted or anonymised.
If you unsubscribe from marketing emails, we’ll keep a record of your request so we don’t contact you again.
8. Your Rights
You have the right to:
Access the personal data we hold about you
Ask us to correct or delete your data
Withdraw your consent (for marketing)
Object to or restrict how we process your data
Ask for a copy of your data to take elsewhere (data portability)
If you’d like to exercise any of these rights, email us at [email protected].
If you’re unhappy with how we handle your data, you can also complain to the Information Commissioner’s Office (ICO):
www.ico.org.uk
Telephone: 0303 123 1113
9. Security
We use secure systems and industry-standard tools to protect your data from loss, misuse, unauthorised access, or disclosure. Only authorised people can access your information, and we regularly review our security measures.
10. Cookies
Our website uses cookies and similar technologies to improve your experience and analyse site traffic.
Details of how and why we use cookies are set out in our Cookie Policy, which will be available soon on our website.
11. Changes to This Policy
We may update this privacy policy occasionally. The latest version will always be posted on this page, and the “last updated” date will change accordingly.
Contact:
Plain Sailing Tech Training
Email: [email protected]
Website: https://plainsailingtechtraining.co.uk